Secret Of My Success

Evening Standard, 9 December 2004

'I like to operate with the spirit of generousity. I'm very friendly and welcoming but if you look beind the scenes at our offices, it is rigorously well organised. We are extremely efficient, we get back to everyone in 24 hours, we have very orderly files. But we're very much a people's gallery. We don't have a bell on the door.'